- Please allow 3-5 business days (not including Saturday and Sunday) for items to ship, all jewelry, candles and apparel are handmade to order. In some cases jewelry will be shipped in 2 days if the item is ready and available at the time of your purchase.
- Once you have received a tracking number for your order, any issues or concerns regarding the shipment must be handed through the U.S. Postal Service, as the order is now in their possession. You can contact the U.S. Postal Service at www.usps.com, or (800)275-8777.
GENERAL STORE POLICY
- No refunds.
- No cancellations on already placed orders.
- No switching/swapping items on completed orders.
- SALE ITEMS ARE FINAL SALE
- PLEASE TAKE YOUR TIME! ENTER YOUR ADDRESS AND EMAIL CORRECTLY DURING THE CHECKOUT.
- Any discount codes must be applied on the order at the time of purchase. Discounts will not be applied after an order has been completed. If you experience a problem with a discount code, contact us before you place your order at [email protected]
- You can add insurance on your shipment if you would like for an additional charge. If you would like to add insurance to your order, you will need to contact me via email immediately after your order is placed, prior to a tracking number being printed for your order. Once the tracking number has been printed, insurance can not be added
- For custom orders please email [email protected] for an invoice. Full payment is due upon receipt of invoice. Work will not begin until full payment is received.
- Bulk candle orders(weddings, birthday parties and other events) require a 50% deposit before any work can begin and have a 2-3 week turnaround period. Please email [email protected] to begin your bulk order.
- House Of Enchantment is available for vendor events in the metro Atlanta area. Please email [email protected]